Refund policy

We want you to be completely happy with your purchase. If something isn't right, we're here to help.

Change of Mind Returns We accept returns for change of mind within 30 days of purchase, provided the item is:

• Unused, unworn and in its original condition
• In original packaging with tags attached
• Accompanied by proof of purchase (order number or receipt)

Please note: for hygiene reasons, we're unable to accept returns on grips, overgrips, and strung racquets once the strings have been cut or fitted, unless faulty.

Faulty or Incorrect Items Under Australian Consumer Law, you're entitled to a repair, replacement or refund if a product has a major fault, is significantly different from its description, or doesn't do what it's meant to do. If you receive a faulty or incorrect item, contact us within 7 days of delivery at [Email] with your order number and photos of the issue, and we'll arrange a resolution at no cost to you.

How to Start a Return

1. Email [Email] with your order number and reason for return.
2. We'll confirm your return and provide instructions on where to send your item.
3. Once we receive and inspect the item, we'll process your refund, exchange or store credit within 5–7 business days.

Refunds Approved refunds will be credited back to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Return Shipping Costs Change-of-mind returns are at the customer's expense. If the item is faulty or incorrect, we'll cover the cost of return shipping.